If you need to cancel a lesson
- Tell us at least 24 hours before the lesson and we will offer a makeup lesson within 14 days.
- With less than 24 hours' notice, the lesson is normally counted as taken. We may make exceptions for illness or emergencies.
- Group lessons (Adab, Tafseer) cannot be made up individually; we share the lesson notes and the week's challenge instead.
If the academy cancels
If a teacher cancels, or a lesson fails because of the teacher's connection, we always offer a makeup lesson or a credit, as you prefer.
Ending a monthly package
You can stop at the end of any month by telling us before the next month starts. [Notice period to be confirmed.]
Refunds
- Lessons paid for but not yet delivered, because the academy cannot provide them, are refunded.
- If you cancel within [14] days of paying for the first time and no lessons have taken place, you receive a full refund. [Consumer cooling-off rules by country to be confirmed after legal review.]
- Refunds are paid by the same method you used to pay, within [14] days.
To ask for a refund, write to info@evaz.online with the learner's name and the month concerned.
Last updated: [date].